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FAQ

LOVE YOUR BRAND. HOW CAN I PLACE AN ORDER?
The best and most efficient way to order from the Masshole Store is online through our secure site. Our credit card processing is secure – your information is safe with us and will never be shared with any third party. If you can read this we assume you have a computer, but if you need to order over the phone, you can call us at (978) 532-3800 between the hours of 10am and 6pm (EST). You can also send us your order via fax at (978) 532-3806, just include the following information: Your name, full mailing address, credit card # (including expiration date and 3-4 digit code on the back of your card), phone number and an itemized order including specific item styles, sizes and quantities.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We take pride in our fast deliveries. 95% of orders ship from our Peabody, MA location within 24 hours, and most orders arrive within 3-5 days. Please allow us (and the US Postal Service) up to 2 weeks to get your order to you. We offer First Class and Priority Mail options at checkout. We do our best to keep all of our items in stock at all times, but random sizes can go out of stock from time to time. We will keep you informed of any delays and usually get back ordered items out ASAP.

I LIVE IN GERMANY, the UK, CANADA, JAPAN, FRANCE, SWEDEN, SPAIN, FINLAND, NORWAY, etc. CAN I STILL PLACE AN ORDER?
Sure! We offer USPS International Priority Mail shipping. If you order three t-shirts or less, most orders cost between $12 (Canada)-$17(EU, AUS, NZ) to ship and you can get your package within 1-2 weeks, often sooner!

WILL I HAVE TO PAY SALES TAX? 
If you live in the State of Massachusetts, you will have to pay a 6.25% tax on non-apparel items. All clothing items are tax-exempt. Sales tax is not included on any out-of-state orders.